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Kevin’s extensive knowledge in the
Mortgage and Protection Sector means that our clients get
exceptional customer service combined with the security of
the backing of one of the biggest names in Financial
Services. Treating Customers Fairly
Apricot for Money is committed to ensuring that the FCA principle of Treating Customers Fairly (TCF) is applied in all areas of our day to day business activities.
In adopting the TCF principle we recognise that fair treatment of our customers is about adding value to the service we offer by aiming to:
1. Protect the interests of our customers at each stage of the product life cycle, from promotion right through to after sales service.
2. Meet as best we can the unique needs of each customer by offering a transparent, efficient and professional service, and constantly reviewing our service to identify areas for improvement.
Download our full TCF statement (PDF)
So, whether you are a First Time Buyer, a Homeowner looking to move up the property ladder, or simply wishing to re-mortgage, Kevin will give you easy to understand advice. From that initial no obligations chat, if you decide that you would like us to submit your application, we will deal with all the paperwork and be your one point of contact.
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